How do I track my order?
Order tracking is easy! All you need to do is look at the email that is sent to you when your order is shipped. This email will come to the email address provided in the order. If you do not see the shipment email in your inbox, please try checking your junk mail. If you still cannot find your email, please contact us via email or phone, and we can provide the information to you.
When will my order ship or arrive?
Please check out our Shipping Policy here to answer all of your questions regarding processing and shipping times for your order.
How do discount codes work?
You may use one discount code per order. Your welcome discount code can only be used one time for each account.
Current exclusions from coupons:
- Drewart
- Preorder items
- Green Woodworks
What is the Route Shipping Protection added to my cart? do I need it?
Do you accept returns or exchanges?
If you have questions regarding returns or exchanges, please read our policy here.
All eligible returns or exchanges should be sent to:
4309 Rounding Run Road, Charlotte, NC 28277
Can I cancel my order?
If you need to cancel your order, please reach out to us via email or phone as soon as possible. We are quick to ship, usually within a few days. If your order has not shipped, then it can be canceled and refunded. If it has shipped, you will have to be approved for a return before you may receive a refund.
Please note that cancellations will not be approved for preordered items.
Can I add or remove items from my order?
If you need to add or remove an item from your order, reach out to us as soon as possible via phone or email. If your order has not shipped, we would be happy to add or remove the item for you.
How can I contact you?
If you have any comments, questions, or feedback, please reach out to us via email at ourstoyours16@gmail.com.
If you prefer to reach out via phone, please text or call us at (704) 313-5008.